Returns & Exchanges

At Monogram Online, we take pride in our personalized home decor and gifts; however, because custom items are unique to you, we only accept returns on non-personalized products or items with manufacturing defects within 30 days of delivery.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original condition and packaging, and confirm it is either a non-customized product or arrived with a production error.

• 2.
  Request Authorization

  Contact our customer support team with your order number and a photo of the item to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Pack and Ship

  Securely package your item with the RMA clearly marked on the outside and ship it back to our fulfillment center using a trackable shipping method.

• 4.
  Receive Refund

  Once our quality control team inspects the returned goods, we will issue a refund to your original payment method within 7-10 business days.